Akimbo Rezzcard FAQ

General FAQ on Akimbo Rezzcard

What is a Prepaid Debit Card?

The Card is a prepaid card. The Card allows you to access funds loaded or deposited to your Card Account by you or on your behalf. Your Card Account does not constitute a checking or savings account and is not connected in any way to any other account you may have. The Card is not a gift card, nor is it intended to be used for gifting purposes. The Card is not a credit card and may not provide the same rights to you as those available in credit card transactions. You will not receive any interest on the funds in your Card Account. Subject to applicable law, your Card Account will be insured by the Federal Deposit Insurance Corporation once your Card has been registered with us. Your funds will never expire, regardless of the expiration date on the front of your Card. The Card will remain the property of the Bank, must be surrendered upon demand and is nontransferable.

Do I still need my old Rezzcard or does this replace it?

If you still plan on making your rent payment in cash at a local Rezzcard payment center, then you should keep your current Rezzcard. The Akimbo Rezzcard is only used for making payments through our website or smartphone app. Once you get your Akimbo Rezzcard, you will need to activate the card by calling 1-855-925-4626 or visit akimbocard.com/activate. Next you will need to login to Rezzcard to make your rent payment. The first time you log into Rezzcard after your get your Akimbo Rezzcard you will be asked to link your Akimbo Rezzcard to your Rezzcard account. Once you have linked the card you no longer need your old Rezzcard.

How do I make a rent payment with my Akimbo Rezzcard?

First, you must successfully enroll for an Akimbo Rezzcard by visiting https://www.rezzcard.com/akimbo. Your card will be mailed to you. Once you receive your Akimbo Rezzcard which should take 1 to 2 weeks, you can activate the card by calling 1-855-925-4626 or visit akimbocard.com/activate. Then, just load money on your Akimbo Rezzcard (see instructions below). Once you have funds available on your Akimbo Rezzcard, you may use it to make your rent payment by logging into www.rezzcard.com or downloading our app or calling our customer service line at 1-800-342-7374.

How do I load funds to my Akimbo Rezzcard?

You can load your Akimbo Rezzcard with direct deposit, transfer funds from a bank account, load cash or load an approved check by downloading the INGO Money App and registering for the service. The INGO Money APP is really neat. If you have an Android or Apple smartphone, you take a picture of a check and then for a small fee get immediate deposit of the check onto your card (there is no fee if you want to wait a few days for the check to clear).

I already have a bank account, debit card or prepaid debit card, can I still use my Akimbo Rezzcard to make a free rent payment?

Yes, you can. You simply need to transfer funds from your bank account or prepaid debit card to the Akimbo Rezzcard. There are two options for transferring funds. You can log onto your bank or prepaid debit card website and use the funds transfer feature or send money function to move money to the Akimbo Rezzcard. You will need to know the Akimbo Rezzcard routing number and bank account number. This number is on the letter that came with your Akimbo Rezzcard. You can also find it by logging into the Akimbo Portal and click the direct deposit button to have this information displayed. The other option is to login to the Akimbo Portal and click the Bank Load button and then specify which bank account you want to take money from. With either option the transfer is free and should take 2 – 3 banking days to see the funds on your card.

I don’t have a bank account or another prepaid card, how can I load cash on my Akimbo Rezzcard?

You can load your Akimbo Card by simply visiting participating locations listed below and providing your card on request. Green Dot Reload @ the Register, Vanilla Reload, Western Union, MasterCard repower. The locations include CVS, 7-Eleven, Kmart, Dollar Tree and most major supermarkets and check cashers. To find the nearest location, call us or visit the following website www.mastercard.us/en-us/consumers/get-support/reload-a-prepaid-card.html . The fee for loading cash is usually $4.95.

I have a check, can I use my smartphone to take a picture and load it to my Akimbo Rezzcard.

Yes, you can cash checks right onto your Akimbo Rezzcard using the INGO Money App. Here are the simple steps you need to follow:

  1. Install the app from the App Store℠ or the Google Play™ Store.
  2. Enroll in the Ingo Money Service.
  3. Create your user profile and link your debit card, prepaid card, PayPal and credit card accounts.
  4. Use your camera to scan checks you want to cash.
  5. Follow the screen prompts to snap a photo of the front and back of your check.
  6. Get your money in minutes for a fee or in 10 days for no fee. Whichever option you choose, if your check is approved and your account is funded, your money is as good as cash and safe to spend.

Is the card really free, there must be some catch, some fees?

The card is free to enroll, no monthly fees and no fee to pay your rent. You only pay a fee if you take money out of an ATM, need a replacement card or want to use the card overseas. You are not traveling are you? (haha). You can also load money for free by bank transfer or direct deposit. Certain load options, such as loading cash at a check cashing store or supermarket or using the Ingo mobile app to take a picture of your check and get immediate funds credited to your account, may have an additional fee.

Why do I need a separate User ID/Email address and Password for rezzcard.com and my Akimbo account?

Your Akimbo Rezzcard is a bank issued debit card. For your protection to keep all your personal information and transaction data secure, it is held by the company FiCentive, the owner of the Akimbo website. In or near the web address bar at the top of your browser, check out the green bar and/or our company name "FiCentive, Inc.".  This indicates that your connection is secure and all data is encrypted and transmitted directly to our servers in San Antonio, TX. The Akimbo website uses a VeriSign Extended Validation product that provides 128 to 256-bit encryption. FiCentive uses secure servers at a PCI Level I compliant facility in San Antonio, TX. The facility is secured and monitored 24/7. Rezzcard.com is a separate company that will only maintain your rent account information.

What else can I do with the Akimbo Rezzcard?

You can shop in any store or pay online anywhere MasterCard Debit is accepted worldwide. More and more members are creating sub-cards to set aside money for budgets and allowances for teens. Score for smart money habits! After you receive your Card you may use it to purchase goods and services everywhere MasterCard is accepted. If you do not have enough funds loaded on your Card, you can instruct the merchant to charge a part of the purchase to the Card and pay the remaining amount with other funds. These are called “split transactions,” and some merchants do not permit them. You may also use your Card to obtain cash at ATMs designated by us, at ATMs displaying the MasterCard name or logo, the Accel name or logo, or at merchants that have agreed to provide cash back at the point-of-sale.

What if I lose the card or I have a question about a charge?

If you need to replace your Card for any reason, please contact us at 1-855-9-AKIMBO (1-855-925-4626); or login to your Card Account at http://www.akimbocard.com to request a replacement Card. You will be required to provide personal information, which may include your Card number, full name, transaction history, etc. There is a fee for replacing your Card.

Tell us AT ONCE if you believe your Card or Access Information has been lost or stolen or if you believe that an electronic funds transfer has been made without your permission. Telephoning us at 1-855-9-AKIMBO (1-855-925-4626) is the best way to minimize your possible losses. You could lose all the money on your Card Account. You agree that any unauthorized use does not include use by a person to whom you have given authority to use your Card Account or Access Information and that you will be liable for all such uses and funds transfers by such person(s).

If you tell us within 2 business days after you learn of the loss or theft of your Card or Access Information, you can lose no more than $50 if someone used your Card or Access Information without your permission. If you do NOT tell us within 2 business days after you learn of the loss or theft of your Card or Access Information and we can prove we could have stopped someone from using your Card or Access Information without your permission if you had told us within this time frames, you could lose as much as $500 if someone used your Card or Access Information without your permission.

Where is my money held on the Akimbo Rezzcard is it safe?

The Akimbo Prepaid MasterCard® is issued by Sunrise Banks N.A., St. Paul, MN 55103, Member FDIC and is insured by the U.S. government.